the main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. the customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. the findings of the study has direct practical relevance for the bank...

Within the article, the impact of modern digitalization processes on changing household credit behavior is considered. Much attention is paid to defining the essence of digitalization and exploring the features of its impact on the financial services market. Accordingly, the content of household credit behavior and its individual models are examined. This behavior is proposed to be considered a...

This paper considers three measures of the systemic importance of a financial institution within an interconnected financial system. The measures are applied to study the relation between the size of a financial institution and its systemic importance. Both the theoretical model and empirical analysis reveal that, when analyzing the systemic risk posed by one financial institution to the system...

Payments can be classified as high-value or low-value. High-value transactions are typically related to purchases and sales of financial assets, mainly foreign exchange and securities. These transactions usually involve only financial institutions, large companies or high net-worth individuals. Payment instruments are either cash or non-cash. Cash is probably the most important instrument for l...

This paper examines how information technology is used in training. It also analyzes the consequences when a particular financial institution based in Barcelona starts to use new technologies to deliver a training program aimed at providing basic knowledge of the business to new employees joining the branch network throughout Spain. From our study, we conclude that there is great potential in t...

Data Governance is an essential part of an overall Corporate Governance strategy as an equal sub-discipline alongside IT Governance. The goal of Data Governance is to govern and manage data and information by organizing the proper usage of data and defining the responsibilities for data and respective data quality. This paper discusses a practical realization approach of a Data Governance strat...

Financial system of B&H is “bank dominated”, which means that banks (credit institution) is dominated financial institutions in the financial system. Banks have major role in financial intermediation process between deficit and surplus money unites. Having on mind specific features of financial systems in Bosnia and Herzegovina it’s important to analyses characteristics each segment of fi...