OBJECTIVE The main objectives of the study were to determine the average waiting times of patients at each of the treatment stations in a large paediatric out-patient department, and to determine the average length of time for a patient visit with paediatricians and interns. DESIGN Data were collected over the period of 1 month, from 1 to 31 October 1994, on patient waiting times and length o...

introduction : it is clear that if the discharge process takes less time and the patient leaves the hospital bed earlier, the length of hospitalization, and consequently, the waiting time for admission decreases. therefore, the method of use of treatment facilities is somewhat improved. the hospital discharge process, from when the discharge authorization is issued until the patient leaves the ...

conclusions using the simulation as a decision making tool helps us to decide how we can reduce outpatient's waiting time. comparison of outputs of this scenario and the based- case scenario in simulation model shows that combining physician's work time changing with patient's admission time changing (scenario 9) would reduce patient waiting time about 73.09%. due to dynamic and complex nature ...

PURPOSE This is a national study which aims to determine the average waiting time in Malaysian public hospitals and to gauge the level of patient satisfaction with the waiting time. It also aims to identify factors perceived by healthcare providers which contribute to the waiting time problem. DESIGN/METHODOLOGY/APPROACH Self-administered questionnaires were the main method of data collection...

background and aims: quality of visit services is a decisive aspect of patient-physician communication that its inadequacy can negatively influence the diagnosis efficiency. the aim of this study was to survey visit quality at provincial level during plan of health sector evolution in tabriz. methods: a sample of 540 patients who referred to the outpatient clinics (sheikh al raeis of tabriz pro...

BACKGROUND One of the most important indexes of the health care quality is patient's satisfaction and it takes place only when there is a process based on management. One of these processes in the health care organizations is the appropriate management of the waiting time process. The aim of this study is the systematic analyzing of the outpatient waiting time. METHODS This descriptive cross ...

In the context of public transportation system, improving the service quality and robustness through minimizing the average passengers waiting time is a real challenge. This study provides robust stochastic programming models for train timetabling problem in urban rail transit systems. The objective is minimization of the weighted summation of the expected cost of passenger waiting time, its va...