نتایج جستجو برای: customer equity
تعداد نتایج: 71460 فیلتر نتایج به سال:
The integrated perspective of human resource management (HRM) and service marketing (SM) on the emotional labor issue provides company managers with critical insight into how to create customer equity through effective management of their human capital. The objective of this study is to investigate the structural relationships among customer-related social stressors (CSSs) as job stressors, emo...
this study considers the level of increase in customer satisfaction by supplying the variant customer requirements with respect to organizational restrictions. in this regard, anp, qfd and bgp techniques are used in a fuzzy set and a model is proposed in order to help the organization optimize the multi-objective decision-making process. the prioritization of technical attributes is the result ...
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