As a new means of management, empowerment has received the attention of small and mediumsized enterprises. Managers in small and medium-sized enterprises empower front-line salespeople, which will make front-line salespeople grasp the moment of truth, improve the on-site contact quality between salespeople and customers, increase customer satisfaction, bring the improvement of sales performance...

Continuous improvement is a reflection of the culture of a company whose goal is to respond to the needs of its customers. It may not only result in better customer satisfaction, but in increased productivity, profitability and employee satisfaction. This paper presents a study of how a continuous improvementbased quality management system might be implemented in the modular housing industry. F...

Employee empowerment and organizational citizenship behavior have very important roles in the process of accomplishment and continuous development of organizational performance. Therefore, the purpose of this article is to determine the relationship between these two variables in employees of Qom province pedagogical organization. Ninety nine statistical samples were selected from the populatio...

background many organisations have realised the importance of human resource for their competitive advantage. empowering employees is therefore essential for organisational effectiveness. this study aimed to investigate the relationship between employee participation with outcome variables such as organisational commitment, job satisfaction, perception of justice in an organisation and readines...

Purpose The purpose of this paper is to examine, theoretically and empirically, whether an employee training program can enhance the collective perception of empowerment of work units within an organization. The authors hypothesized that training participation relates to empowerment by enhancing the potency, meaningfulness, impact, and autonomy of the employees. Design/methodology/approach – Th...