Although tourism and hospitality have transformed to be much safer activities compared with the past developments in transportation information technologies, they still involve many risks. This review paper explains discusses influence of perception risk on consumer behaviour strategies that can used reduce consumers’ perceptions. As eliminating or reducing consumers' perceptions help businesse...

During the last years, increased competition among banks has caused many developments in banking experiences and technology, while leading to even more churning customers due to their desire of having the best services. Therefore, it is an extremely significant issue for the banks to identify churning customers and attract them to the banking system again. In order to tackle this issue, this pa...

The present investigation deals with the bulk arrival M/G/1 retrial queue with impatient customers and modified vacation policy. The incoming customers join the virtual pool of customers called orbit if they find the server being busy, on vacation or in broken down state otherwise the service of the customer at the head of the batch is started by the server. The service is provided in k</em...

This presentation overviews the applications of survival analysis techniques for marketing. It covers three major areas of applications: customer relationship management (attrition modeling, customer base analytics, customer lifelong value modeling), marketing campaign management (customer selection, marketing campaign evaluation) and trigger event management (evaluation of importance of trigge...

  The unprecedented growth of competition in the banking technology has raised the importance of retaining current customers and acquires new customers so that is important analyzing Customer behavior, which is base on bank databases. Analyzing bank databases for analyzing customer behavior is difficult since bank databases are multi-dimensional, comprised of monthly account records and daily t...