background:satisfactionlevel is animportant indicator for measuringthe quality of services. enhancing the quality of services provided in the emergencydepartments need to have thecorrect understanding of the current situationand problems of thesedepartments. this study wasperformed to examine patients satisfaction andtheir problems in the emergencydepartment of alzahra hospital.methods: thisdes...

conclusions different factors affect resiliency improvements in medical emergency staff and consequently the quality of pre-hospital burn care. this study showed that various factors such as scene security/safety, effective decision making, self-efficacy and religious support are effective in the improvement of resiliency and the quality of pre-hospital emergency care. results by analyzing 456 ...

background: work environment dictates physical, social and mental tensions each of which affect the staff’s health. likewise, pre-hospital emergency care staff, due to the special nature of their job, are exposed to the tensions of emergency situations which can affect their health. therefore, this study was conducted to scrutinize the relationship between the job burnout and mental health in p...

introduction: timeliness has been considered as a key domain in quality of emergency department (ed) care and delay in care providing is influential determinants of patient’s outcomes. the present study, aimed to evaluate the determinants of prolonged ed length of stay (los). methods: in this cross-sectional study, using adopted version of the latest form for external evaluation and accreditati...

introduction: patients' satisfaction (ps) is one of the important indicators of emergency care quality and outcomes of health care services. some researchers believe that improve the work processes and hospital quality are not possible without caring to comments, requirements, expectations, and satisfaction of patients. the percent study was aimed to assess the emergency department (ed) ps of p...

conclusions according to the results, there was a direct correlation between access to physical space in ed and waiting time. in addition, improving the physical access did not necessarily result in shorter waiting time. therefore, to improve triage process, improvement of waiting time indices, and modifying forms of work process in ed are recommended. results the correlation between the waitin...

introduction: most of iran’s health budget goes to hospitals as the largest care providing unit in the community. more than 60% of hospital resources are allocated for staffing. one of the problems facing hospitals especially in critical and sensitive parts such as in emergency room is appropriate staffing. this research was designed to investigate and improve nursing staffing and human resourc...