Nowadays, the necessity of accurate quantitative decision support methods is becoming a critical subject for managers as rivalry between organizations caused a more fragile economic environment and brand reputation is becoming more important. Furthermore, dealing with incidents after they happened is not accepted by customers anymore. Managers require powerful decision making tools to support t...

In this paper we propose a multi-objective mathematical model to aid the marketing team of a company in customer service marketing. Customer reflects to the services provided by a company, and the reflections affect the profit of the company. Thus, the services can be evaluated by the customers to imply the company's performances. First, the services are purified based on the opinions of th...

In this research, the multi-objective project management decision problem with fuzzy goals and fuzzy constraints are considered. We constitute α-cut approach and two various fuzzy goal programming solution methods for solving the Multi-Objective Project Management (MOPM) decision problem under fuzzy environments. The Interactive fuzzy multi-objective linear programming (i-FMOLP) and Weighted Ad...

Customers and consumers are the necessities for the survival of industries and organizations. Trying to improve the process in order to increase consumer satisfaction is the most important aim. The survival of an organization depends on its ability to continue the activities in compliance with the demands of customers to meet their legitimate needs. An organization is successful when it exactly...

In this study, tactical decisions considering the material and financial flows in a supply chain have been made. To achieve these aims and some effective solutions, a multi-objective mathematical model proposed for an integrated supply chain master planning problem. The multi-product, multi-period and capacitated supply chain network has three objective functions. Two first objective functions ...

With increasing competition in the business world and the emergence and development of new technologies, many companies have turned to integrated production and distribution for timely production and delivery at the lowest cost of production and distribution and with the least delay in delivery. By increasing human population and the increase in greenhouse gas emissions and industrial waste, in...