This article examines the significance of the correlation between coach leadership behavior and players’ organizational citizenship behavior, and the mediating role of psychological empowerment in the process. A total of 73 professional handball players from five different teams assessed leadership style, psychological empowerment, and organizational citizenship behavior based on the scale adap...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

background & aim: organizational citizenship behavior (ocb) is a voluntary, organizationally desirable action that is not part of the employee’s formal job requirements. job satisfaction and stress can affect mental health of midwives, and investigating the relationship between these variables can improve the quality of healthcare services. this study, therefore, was conducted to identify the r...

Trust is viewed as a computational construct capable of being explicitly studied and modeled. Although articulated as a (functional) property of individual agents, the collective effect of events influencing (and being influenced by) trust judgments can impact organizational behavior. In this paper we summarize our work on agent trust and explore a current study on trust, cooperativity, and ben...

Extreme narcissistic organizations are unable to behave ethically because they lack a moral identity. While such organizations are not necessarily unethical intentionally, they become self-obsessed and use a sense of entitlement, self-aggrandizement, denial, and rationalizations to justify anything they do. Extreme narcissistic organizations might develop formal ethics programs, but such progra...