Nowadays, Offshore Information Systems (IS) Outsourcing is developing tremendously, despite glutting with unsuccessful and disappointing projects. In order to implement offshore IS outsourcing projects successfully, it requires all the parties involved to not only attempt to cross the boundaries of different countries or organizations, but also confront the consequent challenges brought by inte...

As scholarly interest in IT outsourcing has gained momentum recently, the ability to integrate this line of research into a coherent and consistent body of evidence seems to have been constrained by the difficulty of reconciling the contradictory findings that have emerged from outsourcing studies. This paper suggests that the recurring call for an integrative view of outsourcing can be address...

This paper presents an empirical analysis of “outsourcing” using establishment level data for UK manufacturing industries. We analyse an establishment’s decision to outsource and the subsequent effects of outsourcing on the establishment’s productivity. Our empirical results suggest that high wages are positively related to outsourcing, suggesting that the cost saving motive is important. We al...

Outsourcing is common for software development, and is the context for many projects using agile development processes. This paper presents two case studies concentrating on the customer role in projects using outsourcing and extreme programming (XP). The studies follow an interpretive approach based on in-depth interviews, and suggest some tensions between some contractual arrangements in outs...

Dynamic and complex information security risks facing organizations are forcing them to take a hard look at outsourcing to Managed Security Service Providers (MSSPs). The potential advantage of outsourcing is to improve security levels at lower costs. Potential risks of outsourcing to an MSSP includes service quality uncertainty and the business risk of MSSP bankruptcy. In this paper we present...

The risks involved in Information Technology Outsourcing has since long been known to affect business decisions of whether to outsource or not. This has lead to numerous research on topics such as: Understanding and Managing Outsourcing Risks, Methodologies to measure Outsourcing Risks, Risk Factors in Information Technology Outsourcing, Assessing the Risk of IT Outsourcing to name a few. But v...

As the business environment become more uncertain and competitive, many organizations are seeking ways to gain economic efficiency and share in business and technology risk. Despite wide differences in the reference disciplines applied to outsourcing research, the vast majority of it assumes a one-to-one relationship between the client and the outsourcing vendor. This paper examines the economi...

In spite of the prevalence of IT outsourcing, the outcome of IT outsourcing contracts have been less than stellar. However, despite industry reports about dissatisfaction with the performance of IT outsourcing initiatives, there is a lack of research examining the outcome of IT outsourcing contracts. Given the difficulties in selecting appropriate vendors and designing outsourcing contracts, sp...

Existing studies on information technology outsourcing relationships have typically examined partnership factors that influence IT outsourcing effectiveness. This research extends such studies and draws upon relational exchange theory to investigate how relational elements in service level agreements (SLAs) may impact outsourcing relationships. The results show that the effects of a well-struct...