نتایج جستجو برای: physicaldistribution service quality
تعداد نتایج: 1017746 فیلتر نتایج به سال:
determinants of prolonged length of stay in the emergency department: a mixed method study from iran
introduction: timeliness has been considered as a key domain in quality of emergency department (ed) care and delay in care providing is influential determinants of patient’s outcomes. the present study, aimed to evaluate the determinants of prolonged ed length of stay (los). methods: in this cross-sectional study, using adopted version of the latest form for external evaluation and accreditati...
the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...
Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...
Abstract Introduction: One of the first and most important factor in improving the care and treatment processes in measuring the quality of services and accountability of service providers see clients. This paper aims to examine the relationship between service quality and responsiveness of the hospital and its relationship with loyal patients in governmental hospitals of Yazd took place in 20...
Background and purpose: Hospital is the largest and most important executive unit of healthcare system therefore, full consideration of how to assess its quality is of particular importance. A question is always raised as how to evaluate the quality of the services. The current study seeks to provide a fuzzy model for assessing the service quality in this healthcare sector. Material and method...
This study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. To assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. Finding of this study showed that participants form their service quality perceptions based on their evaluations of 4...
a proposed model for measuring hardware and software quality of banking services in banking industry
services require high involvement of consumer in consumption process. when consumers experience a service, their evaluation of service quality will change. the propose of current study is to provide a conceptual model for measuring hardware and software quality of banking services in the context of iran’s banking industry. current study is descriptive-applicable one in which has been done by a ...
Introduction: Hospitals play an important role in providing the health care services. Therefore, evaluation of service quality is worthy of considerable attention. Based on the models in the existing literature, this paper presents a framework for measuring the hospital service quality. It also employs AHP to prioritize the patients’ expectations of service quality. Methods: The presen...
in today's competitive environment, branding is considered as a mechanism to help businesses in order to achieve competitive advantages. due to perceived service quality, business image and customer trust, branding, as an important concept in the sports marketing, is created for organizations. the aim of this study was to investigate the relationship between perceived service quality and c...
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