This research theorizes and empirically examines whether how educating customers—a brand's efforts to enhance customers' product-related knowledge—affects customer word of mouth (WOM). In two lab experiments across service retailing contexts, we find that customers enhances positive WOM for a brand. Customer satisfaction perceived expertise mediate this effect. Critically, the impact on is stro...

word of mouth communications in marketing is one of the important informal communication tools between consumer of goods, service and organizations which is appointed with the researchers. the purpose of this study is to determine the relationship between locus of control with word of mouth communication between students of isfahan university. this is a survey study which it is samples were 243...

positive word-of-mouth (p-wom) has a strong influence on purchase decision of new customer. today, firms try creating loyal customer with positive wom and use from this competitive factor in increasing their market share. this research showed that website usability (wu) has a positive effect on customer satisfaction (cs), and also this element have a positive effect on customer loyalty (cl). cs...

in this paper, we examine influence oil shocks on macroeconomic variables and dutch disease phenomena when these variables encountered positive oil revenue shocks. statistical model which is copula approach is used to show when iran's macroeconomic variables encountered positive oil revenue casus dutch disease and oil revenue has non-symmetric influence on the growth economic. in another w...