Efforts in the electronic grocery shopping, i.e. e-grocery business, focus especially on the physical distribution of the goods. For example, in the USA there are several e-grocery service providers with various operating concepts and offering various service levels. The home delivery concept of Streamline is based on a reception box at the customer’s garage or home yard enabling unmanned recep...

The study empirically tests a hierarchical second order model of customer perceived service quality for retail banking services with a first order model to develop better understanding of the structure of the concept. The results show that the service quality construct conforms to the structure of a second order factor model consisting of the dimensions of Service Delivery, Core Service, Tangib...

Parcel delivery is a complex logistic service, as it serves many small or medium-sized customers who may send or receive parcels. Modeling such delivery system needs to integrate two different research areas of hub location and vehicle routing. As it totally depends on the network and the linkage of the nodes, in this paper, some door-to-door service providers are taken into account to provide ...

INTRODUCTION The existence of maternal health service does not guarantee its use by women; neither does the use of maternal health service guarantee optimal outcomes for women. The World Health Organization recommends monitoring and evaluation of maternal satisfaction to improve the quality and efficiency of health care during childbirth. Thus, this study aimed at assessing maternal satisfactio...

This paper aims at supporting freelancing and self-employment among information technology service providers, particularly newcomers, by allowing them to use the internet's broad reach find jobs both inside outside their location. The ongoing growth in unemployment Nigeria has impacted every sector of economy, including delivery services. There are many skilled persons industry, but possibiliti...