Introduction: The success of a health system depends on the accessibility and the quality of health services it provides. One major indicator of service quality is peoples satisfaction from the service. In this article, healthcare availability and satisfaction of people in 17th zone of Tehran is investigated. Methods: Population Research Center has performed a survey in 17th zone of Tehran to...

Service-oriented software engineering (SOSE) enables rapid and cost-efficient development of distributed software even in heterogeneous environments where deliver its solutions as services. SOSE aims at providing methods and tools to enhance the quality of products and make software development as beneficial as possible. A challenging issue in SOSE is providing services with the required qualit...

Background: Hospitals, in extreme competition, have accepted principles of marketing designed for industrial goods and customers. One of the important factors in health services marketing is the type of services. Organizations, including health centers, require meeting the clients' needs in order to survive and try to promote the way of providing services effectively. The present study aims to ...

Introduction & Objective:To carry out process ofpromotion in quality of nursing services as a result of nature giving services inmedical educational centers expose with several barriers that cause lack of usefulness of nursing services for clients. Therefore this study has done todistinguish barriers of quality nursing services promotion from viewpoint ofnurses in medical educational hospitals ...

The progress of technology, the expansion of the Internet, and the emergence of online social media have created an appropriate infrastructure for communication and transfer of experiences. These environmental changes have transformed customer relationship with firms and have forced them to provide online services. The purpose of this paper is to develop a comprehensive model of customer loyalt...

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