This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages of the development of a quality system: firms that focus on inspection, statistical quality control, and total quality management. The resul...

abstract today, competitive strategies have got accepted as one of the most important means of manager to compete in markets. in the strategic management process, development of the strategic quantitative objectives based merely on the experts’ ideas.in this research, after reviewing the bsc,swot, judo strategy model and blue ocean strategy model, the concepts are applied to increase quality of...

This study draws on information processing theory to investigate predictors of strategic-decision quality in public organizations. Information processing theory argues that (a) rational planning practices contribute to strategicdecision quality by injecting information into decision making and (b) decision makers contribute to strategic-decision quality by exchanging information during decision...

Background A model of quality management called Strategic Collaborative Quality Management (SCQM) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a Delphi study on healthcare quality management experts. The purpose of this stu...

Recent global economic meltdown has opened many avenues of discussion and leaving various questions with its affects. One of them is fate of quality management and its necessity during and after the economic recession. It is established fact that management commitment is one of the most critical success factors to achieve best possible results of quality management implementation. So quality of...

Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction.   Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-i...

BACKGROUND Quality Management is one of the most effective strategies for improving the health systems performance in developed and developing countries. The main goal of this study was identifying the most important aspects of quality management and preparing an appropriate model for health system. METHOD This research was a comparative study on quality management models in the health system...

To help improve customer satisfaction management (CRM), greater emphasis is given to the aspect of quality in the supply chain. And improve supply chain performance through integrated business management and strategic partnerships. On the other hand, strategic supply chain management decisions are made at a company level that determine benefits and efficiencies of the supply chain and effective...

The purpose of this study is to investigate the integration of quality assurance and strategic management in higher education. The study presents the concept of the quality map, which is a graphical representation of the quality assurance system. The quality map explicitly takes into account the environment, strategic planning and the internal processes of the organisation. The quality map help...