Purpose – The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology/approach – Extensive exploratory fieldwork based on both in-depth interviews of general managers, middle managers and employees – 6...

An experimental pedagogical approach has been used at Agder College for the TQM lectures. The lecture syllabus has been redesigned as a project oriented task. The students are engaged in the project task of preparing a quality system after ISO 9000, using their own college as a model. Positive reactions have been noted. The method benefits first the students and their understanding of TQM and I...

6 1 Department of Biology 7 Universiteit Antwerpen 8 Universiteitsplein 1 9 B-2610 Antwerpen 10 Belgium 11 12 2 Département d’Ecologie et de Gestion de la Biodiversité 13 Muséum National d’Histoire Naturelle 14 57 rue Cuvier, Case postale 55 15 75231, Paris Cedex 5 16 France 17 18 3 Evolutionary Morphology of Vertebrates 19 Ghent University 20 K.L. Ledeganckstraat 35 21 B-9000 Gent 22 Belgium 2...