A Unique Mathematical Framework for Optimizing Patient Satisfaction in Emergency Departments

Patient satisfaction with emergency departments.

a framework for health promoting emergency departments

background since 1986, the world health organization (who) has been motivating health sectors to promote clinical and curative services (who, 1986). some emergency departments (eds) have partially achieved this through providing patient health information, screening and early intervention programs, injury prevention, and asthma education. a significant organizational shift is required for eds t...

Dimensions of Patient Experience and Overall Satisfaction in Emergency Departments

OBJECTIVE To determine the correlation between individual patient experience dimensions and overall patient satisfaction using text-based analysis of subjective comments of patients treated in emergency departments. METHODS Open-ended comments from 331 patients who visited the emergency departments of 4 hospitals were used for coding different dimensions of patient experience. Regression coef...

A framework for health promoting emergency departments.

Since 1986, the World Health Organization (WHO) has been advocating for the health sector to move increasingly in a health promotion direction, beyond its responsibility for providing clinical and curative services (WHO, 1986). Some Emergency Departments (EDs) have partially achieved this through providing patient health information, screening and early intervention programs, injury prevention ...

Patient waiting time in hospital emergency departments of Iran: A systematic review and meta-analysis

Background: Waiting time in emergency department is a key indicator in measuring the quality of hospital services and has a significant impact on patient satisfaction The purpose of this study was to conduct a systematic review and meta-analysis of the patients' waiting time in hospital emergency departments in Iran.    Methods: Data were collected from databases of Web of Science, E...

A narrative review of patient education in emergency departments: challenges and solutions

Patient education in emergency departments faces complexities and challenges due to the wide variety of clinical care provided in this setting. Despite widespread recognition of the value and benefits of education, we frequently see that patient education in hospital emergency departments is less than optimal and that emergency departments are not employed as venues conducive to providing suita...