Cloud computing is an emerging concept of information technology that in many countries has an influence on many companies. The research was conducted to evaluate cloud computing adoption in Saudi Arabia; Benefits and hindrances for small and medium-sized enterprises (SMEs). The qualitative research approach is performed by interviews with the management of a variety of SMEs active in the information and communication technology (ICT) industry. This paper illustrates a significant positive correlation between the use of cloud computing and organizational quality performances. The paper concluded that the knowledge level of SMEs on the accessibility of cloud services is below average scale. The greatest challenges about the cloud service are privacy and security in the cloud among providers and users for the Saudi Arabian firms.