ابهری, شهاب الدین

[ 1 ] - تحلیل شکاف کیفیت خدمات سرپایی با استفاده از مدل SERVQUAL در درمانگاه شهید مطهری شیراز در سال 1393

Background and Objectives: Assessing quality dimensions in health care sector according to the sensitivity of the services is very important. This study was conducted to assess the quality of services in outpatient wards in Shiraz. Materials and Methods: This was a discriptive study conducted in summer 2014 on 200 patients referring to Shahid Motahari Health Center. The standard question...