This paper is a continuation of [3]. In this paper, we consider a queueing system with many servers. Customers arrive into the system according to a Poisson process, and are either queued in a buffer with infinite room or routed to one of the servers according to a routing policy. Customers from the buffer are routed to servers according to a first-come-first-served rule. We consider work conse...

This study aims to design a sustainable maritime supply chain by taking customer requirements as the focus. This is achieved by an analytical approach combining Quality Function Deployment (QFD) and Analytical Network Process (ANP) for guiding shipping companies’ design. An analysis of a major container shipping line is conducted to illustrate and validate the approach. The four main customer r...

Offering a PSS that is based on co-creating value with customer, starts with understanding customer needs. Customer understanding is realized through the process of managing customer knowledge across a PSS value network. In this respect, customer knowledge management (CKM) is seen as a core business capability. We extend the notion of CKM capability to a PSS value network, defining it as a valu...

Businesses around the world are attempting to position themselves to operate in a highly competitive global economy. To compete, producers of products and services must be able to meet rapidly changing customer demands. Drucker (Drucker, 1990; Zachman and Finkelstein, 1992) describes the emergence of a third wave of manufacturing organization. This new production philosophy is referred to as “p...

Today Banking System Combating with immerse competition are targeting the agile transaction, maintain in database and Customer satisfaction . In this paper we have used MDA approach towards Multi-dimensional database to leverage of impact factor like resolve the matter of inefficiency, transaction time, decrease maintenance cost, Customer satisfaction, Portability, increases productive, less di...

The Social Web offers a realm of opportunities for the interaction with customers. For the first time many companies have the opportunity to directly and immediately contact consumers or other stakeholders regardless of their position in the value chain. Among the opportunities are: to obtain more comprehensive market insights, to interact in real-time or to incorporate consumers into the servi...

Effective knowledge and awareness of customers require the market segmentation, through which the customers who have the same needs and purchasing patterns as well as the same response to marketing plans are identified. The selection of a proper variable is a requirement, among other, for a successful market segmentation. In today' world, on one hand, the consumers are bombarded with new goods ...

Among the existing E-Commerce applications, online auctions are the most influential ones. Their impact on trading in the B2B (business to business) as well as in the B2C (business to consumer) and C2C (consumer to consumer) areas will be inevitable. This article describes the architecture of a web-based realtime online auction system, together with the functional and technical requirements tha...

Purpose: The paper refers to a current discussion on the effectiveness and efficiency of Bielefeld University Library and concentrates on requirements and conditions of implementing customer intelligence in academic libraries. Moreover, a conceptual framework for a library management information system based on a data warehouse that links external and internal data to support strategic planning...