This paper empirically investigates how adoption of IT governance and management processes, as identified in the IT governance framework COBIT 5, relates to the level of IT-related goals achievement, which in turn associates to the level of enterprise goals achievement. Simultaneously, this research project provides an international benchmark on how organizations are currently adopting the gove...

the most prominent factor in increasing complexity and vagueness in forecasting general development strategies and directions by managers and knowledge workers in organizations is the surge of human knowledge. so organizations are seeking to identify enablers, measure and provide context for knowledge management in order to deploy their timely the knowledge sources both in and outside their org...

Since knowledge is currently considering as one of the most critical resources in organizations, knowledge management has an essential role in organizational success. Recently knowledge transfer has become a fast, growing, innovative, and essential research theme in the management domain. This paper proposes a comprehensive framework to have effective knowledge transfer in projects, especially ...

This paper suggests a novel success framework for customer relationship management (CRM) based on a conceptual implementation model to identify associated critical factors and their contribution to overall success/failure. Fuzzy analytic network process (FANP) is applied to identify the relative importance of each factor in successful implementation of each stage and the CRM initiative as a uni...

Resilience is commonly portrayed as a positive capability that allows individuals, groups, and organizations to thrive in dynamic contexts.This paper questions this oversimplified view based on a dialectical analysis of a telehealth innovation within a network of collaborating hospitals. We analyze the major contradictions that characterize the adoption of the innovation. First, we analyze cont...

The Enterprise Resource Planning (ERP) Adoption by Small and Medium Enterprises (SMEs) has invoked immense interest in the research community. Though ERP is believed as a key technology enabler and an effective management tool for organizations, the SMEs are faced with cost, resource and time limitations to adopt ERP into their business. Hence it is important to identify certain critical succes...