OBJECTIVE to propose a set of indicators as a management tool for a clinical laboratory, by using the balanced scorecard internal business processes perspective. MATERIAL AND METHODS indicators proposed are obtained from different sources; external proficiency testing of the Valencia Community Government, by means of internal surveys and laboratory information system registers. One year testi...

The balanced business scorecard is a widely-used management framework for optimal measurement of organizational performance. Explains that the scorecard originated in an attempt to address the problem of systems apparently not working. However, the problem proved to be less the information systems than the broader organizational systems, specifically business performance measurement. Discusses ...

The current balanced scorecard literature suggests that a link should exist between lagging and leading measurements of non-financial performance perspectives and financial performance measures. This work designed a dynamic integrated model for examining the influence of strategic links on the Taiwanese high-tech industry, and to examine the relationships among the strategic perspectives of the...

that we had superb financial information, but not superb information on quality or community benefit, so that started our organization on a journey to collect that data,” says Michael Connelly, president and CEO of Catholic Health Partners, Cincinnati, for the past 19 years. “It was fundamental to creating a scorecard that would give us a well-rounded picture of our ongoing progress toward achi...

Supply chain management deals with the efficient coordination of enterprises along a value chain to provide goods and services to end users. While the operational and strategic aspects of supply chain management have been researched to some extent, one of the questions for enterprises is the management and controlling of supply chain operations on a tactical level. We discuss the activities on ...

INTRODUCTION In 2005, Kenya's Ministry of Health (MOH) in its quest to improve health outcomes developed the Community Health Strategy (CHS) as a key approach. The MOH and partners grappled with the challenge of managing the functionality of the Community Health Units (CHUs). Amref Health Africa in Kenya developed a replicable CHUs Functionality Scorecard for measuring and managing the function...

A balanced scorecard (BSC) is a management decision tool intended to be the corporate performance measurement. It also can play an important role in transforming an organization’s mission and strategy into a balanced set of integrated performance measures. Assigning suitable weight to each level of balanced scorecard is crucial to conduct performance evaluation effectively. In this research a c...

A long-running issue in scorecard construction in retail banking is how to handle dramatically unbalanced class sizes. This is important because, in many applications, the class sizes are very different. We describe the impact ignoring such imbalance can have and review the various strategies which have been proposed for tackling it, embedding them in a common theoretical framework. We then des...