introduction: medical libraries and information centers, as service organizations, need standard tools and methods to be able to measure and increase quality of their services, so as to be able to meet the needs of their users in support of the improvement of the performance of their parent institutions. methods: one of the available standard tools of quality measurement is the european foundat...

background: quality in health care can be seen as having three principal dimensions: service, technical and customer quality. this study aimed to measure customer quality in relation to self-management of type 2 diabetes. methods: a cross-sectional survey of 577 type 2 diabetes people was carried out in australia. the 13-item patient activation measure was used to evaluate customer quality base...

Evolution of software is cumbersome process and also needs many iterations of software testing for satisfying some quality criteria. Software quality assurance activities must be effectively used for the proper software quality management and to achieve good product quality .Effective quality management is related to Value Engineering and Risk Management. In the present paper we will study rele...

Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the developme...

It is a well known fact that information is one of the most important assets for today’s enterprises since it is the basis for organizational decisions. However, as information is produced from data, both data and information quality must be assured. Although many researches have proposed technical and managerial solutions to some specific information quality problems, an integrative framework ...