Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. This study applied the Taiwan Customer Satisfaction Index model to a tourism factory to analyze customer satisfaction and loyalty. We surveyed 242 customers serv...

Electric Vehicles (EVs) and their integration in the smart grid are challenges that sustainable societies have to tackle. Large scale uncoordinated EV charging increases peak demand and creates the need for extra grid infrastructure to be covered effectively, which is a costly solution. We propose a decentralized charging strategy for EV customers that offers savings for the individual adopters...

This study presents an approach for effective service operations management by integrating market-based objectives and operating decisions of managers. This approach is based on constructs from operations management, econometrics, and marketing and can be used by managers to make better decisions about product/service design and positioning services according to market needs. Empirical data for...

and identify the essential concepts Arrange all concepts according different weight values Identification root concepts Define preference concept ontology relations in the hierarchy Identify different word morphs, abbreviation, synonyms, etc. Collect preference concept terms Evaluate accuracy against Preference ontology generation Empirical study Design

The disparity in consumer and organization preferences of information channels is a major concern. Further, making decisions in the presence of a wide range of conflicting criteria through the use of a multiple criteria decision-making (MCDM) approach has gained increased prominence in recent years and research in this area has become an important consideration for business operations that invo...

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In this paper, we propose an automated and scalable garment recommender system using real time in-store videos that can improve the experiences of garment shoppers and increase product sales. The video-based automated recommender (VAR) system is based on observations that garment shoppers tend to try on garments and evaluate themselves in front of store mirrors. Combining state-of-the-art compu...