Vehicle Routing Problem with Backhauls is an extension of vehicle routing problem. In this problem, customers are divided into two sets as linehaul and backhaul customers. All goods are delivered to linehaul customers before goods are brought from backhaul customers. In this study, a heuristic based on integer programming is proposed. Firstly linehaul and backhaul customers are clustered to veh...

This paper designs a mathematical model for supply chain network design problem including plants, distributors and customers in fuzzy environment. Each plant and distributor has several levels capacities. A multi-mode demand strategy is considered for the customers where only one of the modes is to be selected for each customer. Considering the acceptance degree of fuzzy constraints violated, a...

This paper deals with the coordination of pricing and order quantity decisions for two seasonal and substitutable goods in one firm. We assume that the customers are price sensitive and they are willing to buy the cheaper products, which is known as one way and customers-based price driven substitution. First, a mathematical model is developed for one firm, which contains two replaceable produc...

due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

The rapid growing of information technology (IT) motivates and makes competitive advantages in health care industry. Nowadays, many hospitals try to build a successful customer relationship management (CRM) to recognize target and potential patients, increase patient loyalty and satisfaction and finally maximize their profitability. Many hospitals have large data warehouses containing customer ...