Loyalty of customers to a supermarket can be measured in a variety of ways. If a customer tends to buy from certain categories of products, it is likely that the customer is loyal to the supermarket. Another indication of loyalty is based on the tendency of customers to visit the supermarket over a number of weeks. Regular visitors and spenders are more likely to be loyal to the supermarket. Ne...

Penelitian ini bertujuan mengetahui penggolongan generasi sebagai pemoderasi lingkungan kerja, kepemimpinan dan beban kerja terhadap loyalitas karyawan. menggunakan metode survei dengan membagikan kuesioner kepada 80 orang X Y yang sudah bekerja. Pengujian instrument terdiri uji validitas sedangkan untuk reliabilitas analisis Cronbach alpha. Dan pengujian hipotesis bootsrapp alat digunakan dala...

OBJECTIVE To assess the construct validity and reliability of the Portuguese version of the European Task Force on Patient Evaluation of General Practice Care questionnaire. METHODS We applied the Portuguese version of the European Task Force on Patient Evaluation of General Practice Care to 392 users of 20 Family Health Units from the North of Portugal. The validity of the construct was eval...

in the recent decade, given the importance of customer in online environment, creating loyalty has been proposed as an essential challenge for electronic stores. the present study focuses on the role of trust in order to facilitate the process of making e-customers loyal. to this end, a model was proposed that especially focuses on individual factors ( perceived usefulness, perceived ease of us...

Introduction The popularity of the Internet has made shopping on online common (Ming-Tsang Hsieh, 2014) and promoted the rise of several giant online retailers, such as Amazon. When many managers consider how shopping environment changed, the main factors are the low price of product and convenient web searching (Babur, Ali and Wildenbeest, 2012). However, it always has the case that the two fa...

this study designed a structural model taking into account the views of staff on human resource management systems, human resources, job satisfaction and organizational loyalty pays yeast industry in iran. this study used structural equation modeling (sem). by using cluster sampling and cochran's formula, 288 patients were selected. the structural equation analysis and factor analysis were...

Systems for the support of customer relationship management are becoming increasingly attractive for vendors. Loyalty systems provide an interesting possibility for vendors in customer relationship management. This holds for both real world and online vendors. However, beside some potential benefits of a loyalty system, customers may also fear an invasion into their privacy, and may thus refuse...