In this article a tool for measuring customer satisfaction in public transport is proposed. Specifically, a structural equation model is formulated to explore the impact of the relationship between global customer satisfaction and service quality attributes. The public transport service analyzed is the bus service habitually used by University of Calabria students to reach the campus from the u...

There are many approaches to increase web service based machine translation result. However, perfect result alone does not guarantee the quality of translation service or user satisfaction. This paper proposes framework to improve translation service by using non functional attributes information. In this paper, we present methodology to measure quality of composite translation service using ex...

There are many approaches to increase web service based machine translation result. However, perfect result alone does not guarantee the quality of translation service or user satisfaction. This paper proposes framework to improve translation service by using non functional attributes information. In this paper, we present methodology to measure quality of composite translation service using ex...

Supervised clustering is a data mining technique that assigns a set of data to predefined classes by analyzing dataset attributes. It is considered as an important technique for information retrieval, management, and mining in information systems. Since customer satisfaction is the main goal of organizations in modern society, to meet the requirements, 137 call center of Tehran city council is ...

PURPOSE Health workers have numerous concerns about hospital IS (HIS) usage. Addressing these concerns requires understanding the system attributes most important to their satisfaction and productivity. Following a recent HIS implementation, our objective was to identify priorities for managerial intervention based on user evaluations of the performance of the HIS attributes as well as the rela...

BACKGROUND Approximately 95 million children worldwide are disabled; 10 % use a wheelchair. In the UK, an estimated 770,000 children are disabled. National Health Service Wheelchair Services are the largest provider of wheelchairs in the UK; however, recent reports have highlighted issues with these services. This study explores the use of discrete choice experiment methods to inform wheelchair...

I. Problem •Let be Q = (IQ, OQ, RQ) a user query with: IQ a set of input attributes, OQ a set of output attributes and, RQ an execution risk indicating if the obtained results can be compensated (semantically undone) or not by the user. • In the registry, each Web service (WS) is described (using OWL-S) by its: functional property (i.e. set of input and output attributes), transactional propert...

Web Services provide standardized interfaces for accessing software systems and data sources over the Internet. Semantic descriptions of Web Services help to automate the discovery and invocation of new services and their integration into existing applications. However not all services are freely available for every purpose and not all data is in the public domain. Usage policies describe the t...