This paper describes the development and application over a 4-year period of a performance monitoring system based upon mathematical programming methods. The setting is the engineering services division of an international airline. An integrated performance measurement system is developed that extends the balanced scorecard into an holistic appraisal system incorporating multiple perspectives a...

in many real applications, the data of production processes can't be precisely measured.we develop some fuzzy versions of the classical dea models (in particular, the ccrmodel) by using some ranking methods based on the comparison of cuts. our approachescan be seen as an extension of the dea methodology. the provides users and practitionerswith models which represent some real life processes mo...

in many real applications, the data of production processes can't be precisely measured.we develop some fuzzy versions of the classical dea models (in particular, the ccrmodel) by using some ranking methods based on the comparison of cuts. our approachescan be seen as an extension of the dea methodology. the provides users and practitionerswith models which represent some real life process...

This study examines the efficiency of 12 Taiwanese laptop manufacturers in 2002. This work demonstrates the feasibility of adopting Data Envelopment Analysis (DEA) to identify individual manufacturing firms that are less efficient than other ones. Efficiency is measured in terms of output variables relative to input variables. For those efficient laptop manufacturers lacking of productivity, th...

OBJECTIVE Township hospitals (THs) are important components of the three-tier rural healthcare system of China. However, the efficiency and productivity of THs have been questioned since the healthcare reform was implemented in 2009. The objective of this study is to analyse the efficiency and productivity changes in THs before and after the reform process. SETTING AND PARTICIPANTS A total of...

Performance evaluation in conventional data envelopment analysis (DEA) requires crisp numerical values. However, the observed values of the input and output data in real-world problems are often imprecise or vague. These imprecise and vague data can be represented by linguistic terms characterised by fuzzy numbers in DEA to reflect the decision-makers' intuition and subjective judgements. This ...

Our paper reports on the use of data envelopment analysis (DEA) for the assessment of performance of secondary schools in Malaysia during the implementation of the policy of teaching and learning mathematics and science subjects in the English language (PPSMI). The novelty of our application is that it makes use of the hybrid returns-to-scale (HRS) DEA model. This combines the assumption of con...