This paper presents a Knowledge Management Capability framework based upon an empirical case study conducted at a CMM Level 5 software project organisation. The paper discusses the development of the organisation’s knowledge management (KM) initiative from its initial state, to an organisational state where the KM practices are institutionalised and embedded within the daily activities and work...

Nowadays, increasing competition among companies and the huge cost of attracting new customers has led to companies seeking to retain existing customers rather than looking to attract new customers. These factors together have led to the emergence of customer relationship management. Thanks to the development of information and communication technology, especially the Internet, the use of custo...

Market knowledge has become the major asset of modern businesses and the key to retain their competitiveness. This research attempts to explore the impact of market knowledge management competence on performance via the “dynamic capabilities” perspective. 192 Taiwan companies were selected for the survey setting. The major findings are summarized as following: 1. this empirical result supports ...

Purpose – This paper seeks to contribute to the management literature by providing a theoretical frame. The authors analyze the dynamic relationship and interactions that exist between three organizational capabilities (collective intelligence, knowledge management and innovation) and the correlation with decision-making effectiveness. The aim is identifying the interaction between the differen...

The success of a virtual organization (VO) largely depends on the effective collaboration of its members in orchestrating their knowledge, skills, core competences and resources. It enables the VOs to enhance competitive capabilities and respond better to business opportunities. Most previous studies have focused on the influence of some contingent factors on Knowledge Management (KM) process/ ...

From its initial preoccupations : learning content layout and management, e-learning now concerns the whole process of knowledge transmission between distant people, e.g. taught resources and dependencies between them need to be described, educational activities must be planned, learners must be modelled and acquired knowledge must be qualified and quantified. Normalization institutes now provi...

The purpose of this study is to extend the existing knowledge of inter-firm knowledge transfer research and provide a deeper understanding of knowledge transfer practice in an alliance context, as well as the reasons for such a practice. This study reports on relevant results derived from semi-structured interviews with 16 top managers in a Chinese international joint venture (IJV) formed by tw...

customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...