Merging sustainable development with the business, and taking goals into account from its three dimensions (i.e., economic, environmental and social) which are derived from customer and stakeholder requirements have been a potential source of competitive differentiation for firms. Academic and corporate interest in sustainable supply chain (SSC) management has also risen considerably in recent ...

Quality Function Deployment (QFD) is a systematic approach used by companies and organizations to meet customer requirements. The success of a QFD analysis is largely based on the quality of the voice of the customer, namely the customer requirements and their importance ratings. On the other hand, ABET, incorporated as the Accreditation Board for Engineering and Technology, Inc., is a non-gove...

Quality function deployment (QFD) is a planning tool used in new product development and quality management. It aims at achieving maximum customer satisfaction by listening to the voice of customers. To implement QFD, customer requirements (CRs) should be identified and assessed first. The current paper proposes a linear goal programming (LGP) approach to assess the relative importance weights ...

many organizations use information technology (it) to improve their performance in the business and operations. but, most of the it projects suffer from a high risk of failure when implemented. recently, many studies have been attended on the concept of critical success factors (csfs) in order to affect the rate of success, but a little effort has been focused on developing strong models to fac...

In today’s fast-paced global economy, time to market constraints are demanding that companies produce their products more quickly and with higher quality. This has driven a shift from inspection based quality where defects are found and repaired, to design based quality where defects are prevented from ever occurring. Through QFD, design of experiments, detailed failure mode analyses, and other...