In the public sector, tradeoffs between individual citizen concerns and the public good can be complex, since individual goals can conflict with the government’s goals for assuring equity and social welfare. This paper reports on a case study of the Integrated Non-Filer Compliance (INC) system used by the California Franchise Tax Board (CFTB). Data gathered from federal, state and municipal age...

Government e-services available to citizens represent one of the most frequent and critical points of contact between public administrations and citizens. In addition to common services such as id cards, permits, e-services represent the only practical way of providing incentives and support to specific classes of citizens. For this reason, discovery of e-services, rather than plain retrieval, ...

This article argues that the Internet not only serves as a basis for public service delivery but features in public policy implementation, with the specific aim of supporting the individual’s decisions in educational policy, labor market policy, and pension policy. The present study is based on the actor-network theory and illustrates the process during which a decision support system (DSS), pr...

This paper maps out the design space of urban locationrelated mood self-tracking as starting point for individual and urban reflection: What are the benefits for key stakeholders, and what are system design options? Data-driven reflection here means that reflection is based on data; in this instance taking mood related to public spaces as starting point for reflection, but “attaching” to mood a...

In Government 2.0, public value no longer needs to be provided by government alone but can be provided by any combination of public agencies, the private sector, civil society organizations or citizens. The ubiquitous presence of ICT, citizens’ digital literacy, and their potential willingness to participate online can efficiently enable collaborative production. Models for the inclusion of ext...

Highly dynamic urban environmental phenomena call for detailed and timely environmental information to support decision making. To derive this information, environmental data needs to be collected. Often, these data are produced by official organizations and are too sparse to meet the information demands from public and organizations. There is a need for flexible and affordable alternatives to ...

Why would an authoritarian regime allow citizens to complain publicly if, as is often presumed, exchange of information among citizens invites social instability? This paper studies how an authoritarian regime allows citizens to publicly express preferences to strengthen its rule. We argue that public communication has two functions. First, it disorganizes the citizens or strengthens their disa...

Recently, and with the penetration of the smart city paradigm, urban mobility is becoming an active research area. We are specially focused on the real-time urban sensing using citizens as data sources. The explosion of mobile technology allows the transformation of citizens in active and passive sensors increasing the amount of information of our scope of study: the city. The usage of citizens...