The purpose of this study was to identify the key factors in implementing the organization's resource planning system in Chaharmahal and Bakhtiari Saderat Bank using theme analysis method. This research was a type of qualitative research that was done in an applied way. The research population consists of 15 experts and specialist in system implementation, resource planning in Chaharmahal and B...

the aim of this study was to survey employees’ readiness working in physical education offices in west and east azerbaijan and ardebil provinces for accepting total quality management (tqm). the study was a descriptive survey and the sample consisted of 125 employees (45 females and 80 males) working in physical education offices of the three mentioned provinces. spinwall (1994) questionnaire i...

Recent global economic meltdown has opened many avenues of discussion and leaving various questions with its affects. One of them is fate of quality management and its necessity during and after the economic recession. It is established fact that management commitment is one of the most critical success factors to achieve best possible results of quality management implementation. So quality of...

the aim of this study is to survey the relationship between total quality management and customer satisfaction. in this field research, we have used the standard questionnaire of fuentes et at (2004). the city of sanandaj is the statistical study of manufacturing companies and the statistical society, 135 managers and employees of the centers were randomly selected. in order to examining the re...

Inter-clinician relationships and communities of practice have the ability to support continuous quality improvement efforts within healthcare organizations, by offering a means of sharing necessary knowledge that is generally not possessed by clinicians. Sustained adherence to the processes critical to quality improvement is necessary for durable improvements in quality, and knowledge sharing ...