Today most research related to manufacturing strategy development concentrates on descriptive processes and conceptual models, and therefore lacks the capability of assessing the supportive degree of manufacturing strategy to competitive priorities, and is also difficult to assess the congruence among various decisions of the manufacturing strategy. This paper proposes an approach for manufactu...

House Of Quality (HOQ) is one of the matrices of an iterative process called Quality Function Deployment (QFD). The foundation of the HOQ is the belief that products should be designed to re ̄ect customers' desires and taste. HOQ is performed by a multidisciplinary team representing marketing, design engineering, manufacturing engineering, and any other functions considered critical by the compa...

The purpose of this study is to introduce an application of fuzzy centroid-based approach to ranking the customer requirements using QFD with competition considerations for Diba Fiberglass, an Iranian Company. The illustrated approach, not only focuses on the normal fuzzy numbers, but also considers the non-normal fuzzy numbers to capture the true customer requirements. To this end, first, we p...

Logistics and Supply Chain Management literature indicates that customer service management has become a strategic issue for companies in the new millennium. By improving logistics performances, companies increase customer satisfaction and gain market shares. The aim of this paper is to propose an original approach for the management of customer service. The approach is based on the quality fun...

In present competitive environment, it is necessary for companies to evaluate design time and effort at the early stage of product development. However, there is somewhat lacking in systemic analytical methods for product design time (PDT). For this end, this paper explores an intelligent method to evaluate the PDT. At the early development stage, designers are short of sufficient product infor...

House Of Quality (HOQ) is one of the matrices of an iterative process called Quality Function Deployment (QFD). it is the nerve center that drives the entire QFD process. The House of Quality Matrix is the most recognized and widely used tool for new product design. It translates customer requirements, based on marketing research and benchmarking data, into an appropriate number of engineering ...

Supplier selection is considered as one of the most critical issues encountered by operations and purchasing managers to sharpen the company’s competitive advantage. In this paper, a novel fuzzy multi-criteria group decision making approach integrating quality function deployment (QFD) and decision making trial and evaluation laboratory (DEMATEL) method is proposed for supplier selection. The p...

Supplier evaluation and selection is an important group decision making problem that involves not only quantitative criteria but also qualitative factors incorporating vagueness and imprecision. This paper proposes a novel fuzzy multi-criteria group decision making framework for supplier selection integrating quality function deployment (QFD) and data envelopment analysis (DEA). The proposed me...

nowadays, with increasing competition among companies,producing product or a service that is consistent with customers’requirements is an important problem. in other words, companies shouldidentify customers’ requirements in a suitable manner and shouldimplement them in technical requirements of their products. also, forfeasibility of technical product requirements, the conflicts between theser...