introduction: quality of health services is the rate of achievement to the most desirable resultants of health, so that provided services are effective, efficient, and affordable. thus, quality evaluation can be an important source of information for recognition of problems and favorable plans in provision of treatment services. method: in this cross-sectional study, criteria of quality in hosp...

this study aimed to empirically develop a reliable and valid model specifically for measuring service quality of sport conferences as sport event tourism. to assess the model which has been established based on the survey, data gathered from 136 of attendees in sport conference. finding of this study showed that participants form their service quality perceptions based on their evaluations of 4...

results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

purpose: with the entrance of information and communication technologies (ict) in the context of libraries and with the development of electronic services, the evaluation of these kinds of services has become more important. the purpose of this study was to evaluate the quality of electronic services at the libraries of ferdowsi university of mashhad (fum) form the point of view of librarians –...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...