widespread usage of web technology provides an opportunity for business in order to use internet as the tool for management of electronic relationship with costumers. organizations that undertake expense of investment in this field, one of their primary purposes is improvement of satisfaction of costumers. for this reason, in most of organizations which use the system of electronic relationship...

the present article aims at analyzing and evaluation of citizens ' satisfaction of the performance of urban management is a municipality and city in the council on the basis of the findings of a field study in kashan is prepared of organizations citizens satisfaction in three dimensions of urban management, i.e. economic, physical dimension – social and cultural environment – the analy...

purpose: customer satisfaction in modern organizations requires employees' job satisfaction that can be led to performance improvement in the organization. in this regard, self-leadership and strengthening of it among the employees and managers can facilitate this subject. the purpose of this paper is to study the relation between self-leadership with job satisfaction and performance impro...

observation of justice is one of the most important indexes influencing satisfaction of the personnel of an organization so that perceiving injustice will result in the personnel dissatisfaction thereby leaving negative influence on their performance [38]. this situation also influences the customers’ satisfaction in the service organizations where the personnel have direct and face-to-face con...

the increasing growth and development of communications technology has created a major change indifferent aspects of human life and organizational performance. new technologies have changed function and attitudes of individuals and organizations and have become an important aspect in creating new jobs and innovation in organizations. development of new phenomena such as electronic business, ele...

background and objectives: one of the latent and consequential factors of facilitation of organizational justice is staff members’ level of organizational commitment. the present study aimed at surveying the relationships between various dimensions of organizational justice with organizational commitment and job satisfaction of staff of a medical university. methods: 263 staff members were elig...