nowadays, managing the relations between customers is a fundamental necessity in activities leading to the promotion in the chain of an organization. in fact, customers satisfaction and quality of services are considered as the vital issues in most industries and services. after-sales services will also become more important in near future in iran and the survival of domestic automobile industr...

due to the increasing importance of internet banking and the critical actions taken by banks in order to offer internet banking services in iran and also according to the increasing number of people using internet banking services, it is essential for bank marketers to understand internet banking customers better. only through this comprehension the marketers are able to develop strategies and ...

During the last years, increased competition among banks has caused many developments in banking experiences and technology, while leading to even more churning customers due to their desire of having the best services. Therefore, it is an extremely significant issue for the banks to identify churning customers and attract them to the banking system again. In order to tackle this issue, this pa...

The advantage of one: complete dispersion analysis with a single module, a single connector and a one-step test setup Unparalleled software user-friendliness: all automated Testing range: up to 120 km

The scenario for telecom services is undergoing a rapid change. A new set of communication services is emerging: due to the explosion of the Internet and to the dramatic increase of mobile phone markets, more and more customers are requiring new Internet-based communication services. The ability to merge the ubiquitous telephone service (terminal and personal mobility) and the friendliness (eas...