The purpose of this paper is to verify the relationships among service quality, perceived value, customer satisfaction, and customer loyalty in mobile phone service. The study conducted an empirical research. A total of 384 mobile phone users’ responses were collected from Seoul in Korea. The findings show that service quality positively influences customer loyalty. In addition, perceived value...

Dissembling on the Hogan Personality Inventory during Sirrulated Personrel Selection John A. Johnson Pennsylvania State University, DuBois campus Abstract Seventy-eight subjects COI'lpleted the Hogan Personality Inventory under normal instructions and then as if applying for the following four positions: Truck Driver, Banb Disposal Technician, Psychiatric Counselor, and Manager. For each occupa...

This paper presents an industry equilibrium model where firms can choose to engage in corporate social responsibility (CSR) activities. We model CSR activities as an investment in customer loyalty and show that CSR decreases systematic risk. This e§ect is stronger for firms producing di§erentiated goods and when consumers’ expenditure share on CSR goods is small. We find supporting evidence for...

Despite the extant literature on customer loyalty, it is recognized that the psychological processes behind commitment and customer loyalty are still ill understood. Therefore, the primary objective of this study is to assess the impact of three psychological antecedents (position involvement, volitional choice and informational complexity) on affective, calculative and normative commitment to ...

nowadays, in addition to implement the quality of management systems and environment management and due to the effects of safety and health issues on working processes, the organizations have also sought to acquire health and safety management systems. this descriptive–analytic and past reviewing study has been implemented based on five years (from 2006 to 2010) recorded documents and statistic...

people always notice to other’s ideas and judgments about themselves. personnel also use different tactics of impression management in different situations, to reach their purposes in organization. one of the personnel's purposes is the improvement of the organization performance. performance measurement of an organization is the process of quantifying the efficiency and effectiveness of i...