This research was conducted on how the company's performance affected satisfaction. The purpose of this study is to determine whether outsourcing and trust affect user company satisfaction through as a mediation, it has significant effect or not. method used for descriptive quantitative. data were collected by spreading close questionnaires Gracia Optima Incorporation Inc. Bintang Prima Kemasin...

Companies spend lots of time and money on complex tools to assess customer satisfaction. But they're measuring the wrong thing. The best predictor of top-line growth can usually be captured in a single survey question: Would you recommend this company to a friend? This finding is based on two years of research in which a variety of survey questions were tested by linking the responses with actu...

objective: the study of the relationship between religious beliefs performance and life satisfaction among the elderly in sabzavar city. materials & methods: the data gathered about religious beliefs performance and also life satisfaction among the elderly by survey research and questionnaires in representative sample. the size of sample was 301old persons and the technique of sampling was clus...

Leadership is a leader's way of influencing subordinates with certain characteristics so that they can achieve the desired goals. One factors for success leader depends on leadership techniques used in creating situations cause people lead to arise awareness carry out what want. In other words, whether effective or not how his ability manage and apply pattern under situation conditions organiza...

background: the aims of this study were to evaluate the employees' subjective assessments of different aspects of lighting condition as well as task area illuminance in manufacturing plants. methods: this field study was conducted between march and may 2013 , in three packing plants (saveh, central iran). data were collected by questionnaire and measurement of the task area illuminance levels. ...

PURPOSE This study investigated the distinctiveness of two types of heavy work investment (i.e., workaholism and work engagement) by examining their 2-year longitudinal relationships with employee well-being and job performance. Based on a previous cross-sectional study by Shimazu and Schaufeli (Ind Health 47:495-502, 2009) and a shorter term longitudinal study by Shimazu et al. (Ind Health 50:...

The purpose of this chapter is to analyze the loyalty of airline users in both online and offline environments, and the influence exercised by the virtual environment on overall loyalty to an airline company. An empirical study was carried out, with a total of 1710 personal interviews with users of different airline companies. In the analysis of the data, structural equations models were used, ...