This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to thei...

Spread the culture of organizational excellence and interest in the industry and service managers and experts to continuous improvement, leading to increased demand for the establishment of the EFQM system. The population of the research is the car pieceworkers companies that in this study, through this collection, those desired companies of car pieceworkers, which the number of them is 46 comp...

Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management’s (EFQM’s) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/m...

The radiation therapy department (RTD) initiated in 2009 a policy of open and transparent reporting of events not harming (near incidents) and potentially harming patients (incidents and accidents). This approach was immediately followed by the leader’s decision to engage towards the European Foundation for Quality Management (EFQM) excellence model. The EFQM approach structured the journey of ...

BACKGROUND Primary care teams are facing an increased need to develop quality programmes at local level. GPs must lead this process and promote a positive organizational culture if they want to achieve and maintain a continuous improvement of the service. OBJECTIVE The aim of the present study was to test the applicability and reliability of the European Foundation for Quality Management (EFQ...

The present study is aim to assess the performance of the Persian Gulf Marine Passenger Terminal by using EFQM Excellence Model. The descriptive kind may seem the best appropriate frame for this study and it is conducted in all parts of the Persian Gulf Marine Passenger Terminal. For collecting the data we used the EFQM standard questionnaire. according to the 5 Enablers criteria in the such as...

BACKGROUND To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model. METHODS A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of th...