A key to an optimal assortment of goods and pricing of individual items in a store is the knowledge about potential customer’s behaviour. In this paper we present the simulation of individual customers based on a multiagent system which models the important elements and external influences as single agents. An agent can be member of several agent groups which are represented as holons. We model...

Customer trust is the important case which is needed by company where this behaviour will determine to customer buying interest, especially for organic products that have different characteristic from common products. Actually, this product has not developed rapidly in Indonesia. Reviews from those phenomenon, so it is conducted the research on mediating impact of retail image as organic produc...

Customer churn has become a major problem within a customer centred banking industry and banks have always tried to track customer interaction with the company, in order to detect early warning signs in customer's behaviour such as reduced transactions, account status dormancy and take steps to prevent churn. This paper presents a data mining model that can be used to predict which customers ar...

Due to the innovative technologies in telecom industry and Internet Protocol TV (IPTV) became a reality. Many service providers across the globe are investing significantly to render Video on Demand (VoD) and other services through IPTV. Videos consume high bandwidth and they are to be multicast with acceptable service quality. Therefore it is indispensable for service providers to understand t...

The customer relationship focus for banks is in development of main competencies and strategies of building strong profitable customer relationship through considering and managing the customer impression, influence on the culture of the bank, satisfactory treatment; and assessment of valued relationship building. Artificial neural network (ANN) is used after data segmentation and classificatio...