Introduction: quality of services provided to patients Is prominent in hospitals as a large and complex service organization and the most important service units within the health system, Patients can determine the quality of services provided. The aim of this study is assessment of service quality gaps in educational and therapeutic Imam Khomeini Complex in Tehran, by using the difference b...

Introduction: Students as main customers of educational services judge service quality by making a comparison between their expected services and the services that they receive. Differences between expectations and perceived performance are referred to as ‘quality gap’. Regarding educational services, this gap is related to managers’ failure to recognize and respond to the students’ needs. The ...

Background and Objective:  The university culture should be changed to an entrepreneurial atmosphere if a university intends to become entrepreneurial.  According to the importance of an entrepreneurial culture and its complications, according to reports from some universities it is inappropriate, this study aimed to evaluate the gap between perceptions and expectations of faculty mem...

Objective: Today, services in the health sector have a special status, and measuring quality of services is a prerequisite for quality improvement. The aim of this study was to assess service quality based on the perceptions and expectations of addicts in addiction centers of Bushehr province. Method: This cross-sectional study was conducted during the first nine months of 2016 to review the vi...

in this research the focus of the researcher is on the influence of american myths that have long been held and offered by the american culture and ideologies. sam shepard is conceived to be one of the greatest playwrights of the contemporary american theater. in his works he depicts broken characters who are struggling to keep up with the national expectations but are ceaselessly borne back to...