The study of e-consumer behavior is getting more attention in e-commerce related literature. Acknowledging the importance of e-commerce, this study aims to investigate the influence of e-service quality dimensions (efficiency, requirement fulfilment, accessibility, privacy and responsiveness) on customer satisfaction and customer loyalty as well as to understand the mediating effect of customer...

The consistent vehicle routing problem (ConVRP), as defined in [1], is an extension of the periodic vehicle routing problem. This problem category involves the construction of routes over a given time period, e.g several days, such that customer demands are met. However, a simple delivery is nowadays not enough for companies to differentiate themselves in a competitive environment. For this rea...

In market globalization environment, the enterprises need respond to customer requirement and increasing customer satisfaction. The enterprises need to be fine appropriate approach that can help to achieve their goal. This encouraged many enterprises to adopt either Six Sigma for improving process throughout process interaction and problem solving or Lean for wastes reduction in processes. Howe...

With the development of era, there are more changes that occur in market, where name E-Commerce appears. understanding is a future transaction model, everything done online and eliminates face-to-face between sellers buyers. The industry e-commerce has grown very rapidly Indonesia. Some also have applications can be installed directly on cell phone. One Indonesia, which will discussed this rese...

The application of quality function deployment method can meet the customers’ requirement, and optimize the enterprise product design. Based on the house of product design, the paper adopts the interval two-tuple linguistic model and possibility theory, and constructs the correlation matrix of product design and customer requirement for cars, then the important sequence of design elements: engi...

User requirements look at the functionality of the software product from the perspectives of the various users of that product. They define what the software has to do in order for the users to accomplish their objectives. In order to fulfill a business requirement, there may be multiple user level requirements. For example, the business requirement to allow the customer to pay for the gas at t...

The decision on the specification of a product development process based on the general platform is determined by the customer requirement/needs analysis, that is, the quality function deployment, through which common parts/components, options, and so on, are determined and MC level (number of derivative products) is decided through the requirements of customers. However, the current QFD method...