Background and Objective: Among service organizations, health care sector has an important role, because it has the mission of maintaining community well-being. Thus, delivery of high quality health services is essential and should be appropriate with professional standards. Communal understanding of quality concepts helps organization to focus on quality improvement efforts. In addition, under...

Background and Aim: The quality of healthcare services is determinant in patients’ improvement process, upgrading their satisfaction, ranking healthcare centers, and preventing patients’ repeated referrals leading to more costs for healthcare centers and insurance companies. The purpose of this study was to evaluate the quality of services -- from the perspective of patients -- given by the lab...

Introduction: Students are the main recipients of educational services in universities. By investigating their expectations and perceptions of educational performance, we can provide the context for program developing to improve educational quality of services. In previous studies, the quality of services was reported from the perspective of undergraduate students. Since the expectations and th...

چکیده رقابت پذیری معیاری کلیدی برای ارزیابی درجه موفقیت کشورها،صنایع و بنگاهها در میدان های رقابتی سیاسی،اقتصادی و نجاری به حساب می آید.بدین معنی که هر کشور،صنعت یا بنگاهی که از توان رقابتی بالایی در بازارهای رقابتی برخوردار باشد،می توان گفت که از رقابت پذیری بالاتری برخوردار می باشد.در تحقیقات مختلف، رقابت پذیری در سه سطح ملی،صنعت و بنگاه مورد توجه قرار گرفته که در این میان سطح بنگاه از د...

abstract: one of the most visited & important spaces in different countries by tourist are urban areas. the old tehran which major part is located in district 12 is historical showcase of the capital, but, its hiidden cultural attraction is not used as it should be. this thesis occasionally engage in studying the efficacy of correct installation of travel guide boards in welfare & easily acc...

Objective: Today, services in the health sector have a special status, and measuring quality of services is a prerequisite for quality improvement. The aim of this study was to assess service quality based on the perceptions and expectations of addicts in addiction centers of Bushehr province. Method: This cross-sectional study was conducted during the first nine months of 2016 to review the vi...

   Introduction: quality of services provided to patients Is prominent in hospitals as a large and complex service organization and the most important service units within the health system, Patients can determine the quality of services provided. The aim of this study is assessment of service quality gaps in educational and therapeutic Imam Khomeini Complex in Tehran, by using the difference b...

Introduction. The first basic step in developing any quality improvement program is determining the quality gap and, adopting strategies for removing or reducing this gap. This study was performed to determine the quality gap in educational services at Zahedan University of Medical Sciences, based on students’ perceptions and expectations. Methods. In this cross-sectional descriptive study, 38...