Business process modeling is still a challenging task — especially since more and more aspects are added to the models, such as data lifecycles, security constraints, or compliance rules. At the same time, formal methods allow for the detection of errors in the early modeling phase. Detected errors are usually explained with a path from the initial to the error state. These paths can grow unman...

Mobile communication technology enables new forms of customer communication in the brick-and-mortar retailing by establishing electronic and individually designable channels of communication. Existing concepts and field trials of mobile customer communication show that the interrelation between mobile network technologies and potential business applications is still quite inadequate. In this co...

The external environment of an organization is characterized by significant changes that occur in the social, economical, political and technological fields. The organization should know this setting and act effectively. A major challenge is how to define significant information in its diverse contexts. In a business process scenario, context could be defined as the minimum set of variables con...

The aim of this paper is to provide an alternative perspective to enhance our understanding of the transactions between customers and service providers in an electronic environment. The service encounter literature is well established in the Marketing field and provides an alternative model to explore online business-toconsumer transactions. The taxonomy of antecedents of satisfaction developed...