نتایج جستجو برای: personnel control and customer behavior analysis

تعداد نتایج: 17512646  

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه رازی - پژوهشکده ادبیات 1389

the present study reports an analysis of response articles in four different disciplines in the social sciences, i.e., linguistics, english for specific purposes (esp), accounting, and psychology. the study has three phases: micro analysis, macro analysis, and e-mail interview. the results of the micro analysis indicate that a three-level linguistic pattern is used by the writers in order to cr...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه شیخ بهایی - دانشکده زبانهای خارجی 1392

abstract although music possesses some kind of power and using it has been welcome by many students in language classrooms, it seems that they take a non-serious image of the lesson while listening to songs and they may think that it is a matter of fun. the main objective of the present study was to investigate whether learning a foreign language through musical texts (songs) can have an impac...

2001
Ramanath Subramanyam Mayuram S. Krishnan

Corporate information technology (IT) investments in customer support and service such as CRM systems have been on a steady rise. Of late, the primary interest has shifted toward assessment of returns on these investments. This research attempts to assess the value of IT investments in a customer support setting using a process-level analysis. Given the lack of academic IS research in the area ...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه گیلان - دانشکده علوم انسانی 1391

the present study sought to investigate the impact of using mind-mapping technique instruction on female elementary efl learners reading comprehension; it also investigated their attitudes towards using mind-mapping technique as a tool to improve their reading comprehension. this study followed a quasi-experimental design with two intact groups as experimental, and control groups. the participa...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه مازندران - پژوهشکده علوم انسانی و اجتماعی 1391

the central purpose of this study was to conduct a case study about the role of self monitoring in teacher’s use of motivational strategies. furthermore it focused on how these strategies affected students’ motivational behavior. although many studies have been done to investigate teachers’ motivational strategies use (cheng & d?rnyei, 2007; d?rnyei & csizer, 1998; green, 2001, guilloteaux & d?...

Journal: :Decision Support Systems 2008
Narayan Ramasubbu Sunil Mithas Mayuram S. Krishnan

Although firms have invested significant resources in implementing enterprise software systems (ESS) to modernize and integrate their business process infrastructure, customer satisfaction with ESS has remained an understudied phenomenon. In this exploratory research study, we investigate customer satisfaction for support services of ESS and focus on employee skills and customer heterogeneity. ...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه فردوسی مشهد - دانشکده ادبیات و علوم انسانی دکتر علی شریعتی 1391

this ethnographic case study research was carried out in a private school setting in the context of iran. the research tried to explore the analysis and identity construction of a group of learners and teachers along with the content analysis of books on the basis of four types of commodified, political, national and narrative identities. how english language learners and teachers in an informa...

Journal: :trauma monthly 0
mohsen adib-hajbaghery department of medical-surgical nursing, kashan university of medical sciences, kashan, ir iran; department of medical-surgical nursing, kashan university of medical sciences, ghotb ravandi blvd., kashan, ir iran. tel.: +98-3615550021, fax: +98-3615556633 mohammad sajjad lotfi department of medical-surgical nursing, kashan university of medical sciences, kashan, ir iran

ژورنال: مدیریت سلامت 2009
نادی, محمدعلی, گل پرور, محسن,

Introduction: Fair distribution of wage, benefits and reward also considering justice in decision making is an influential factor on nurse’s behavior toward patients and customers. The main purpose of this research was to determine relationship between perceived distributive and procedural justice, and customer-oriented behavior in nurses. Methods: This is a correlation (path analysis) cross - ...

Purpose: To explore the effect of internal marketing on customer orientation behavior of librarians with mediation of attachment and emotional commitment in public libraries. Method: 135 librarians, selected by random cluster sampling completed four questionnaires including: 1) internal marketing questionnaire, 2) Customer-oriented behavior, 3) job attachment and emotional commitment. The data...

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