In order to enhance a constructive approach to technological and organisational development it seems important to involve employees proactively. This implies the need for a changing role of employee representatives, trade unions and management. It can, however, be observed that many systems of representative participation are reactively rather than proactively oriented. A proactive approach req...

Service organizations frequently implement improvement programs to increase quality. These programs often rely on employees’ suggestions about improvement opportunities. Organizations face a trade-off with such suggestion-driven improvement programs. On one hand, the improvement literature recommends that managers focus organizational resources on surfacing a large number of problems, prioritiz...

Despite the vital role of information in relational-oriented firms, there are limited studies on the impact of information quality on relationship marketing. To address this gap, this study develops a conceptual model to examine the impact of information quality on the successful implementation of relationship marketing by assessing the mediating role of salespeople's relational competency. The...

The purpose of this study is to investigate the relationship between transformational leadership (TL) and change-oriented organizational citizenship behavior (OCB) based on basic assumptions job demand-resource (JD-R) model, social exchange theory (SET), behavioral plasticity (BPT). In addition, explores role level resources individual employee wellbeing attitudes. Based 698 responses from Jord...

Employee being knowledge asset for an organization, employee evaluation is carried out by the organizations for performance appraisal and rewards to be given to the employees. Employee evaluation represents a critically important decision that often involves subjective information. An impartial assessment of this subjective information is difficult. Thus employee evaluation is vague, uncertain ...

Drawing on trait activation theory, this research explores the intrapersonal consequences of perfectionism in workplace by examining relationships between self-oriented (SOP) and two distinct job performance dimensions, i.e., task organizational citizenship behavior (OCB) moderating role interactional justice these relationships. Using field data collected from 121 employee–supervisor dyads Sou...