The aim of this paper was to investigate the level necessity for one three conditions (organisational capabilities), i.e., exploitation, exploration, and organisational ambidexterity achieve desired business performance in digital servitisation manufacturing enterprises. Servitisation (at present, also combination with Industry 4.0 solutions) is perceived as an important factor competitiveness ...

The assessment of website quality is considered as a problem of measuring user satisfaction, in order to analyse user perceptions and preferences. The presented pilot user satisfaction survey concerns the major cellular phone service providers in Greece. The analysis is based on a multicriteria preference disaggregation approach for satisfaction benchmarking analysis and consists of the followi...

OBJECTIVE We performed an integrated cross-sectional analysis of relationships between long-term care work environments, employee and resident satisfaction, and quality of patient care. METHODS Facility-level data came from a network of 203 skilled nursing facilities in 13 states in the eastern United States owned or managed by one company. K-means cluster analysis was applied to investigate ...

• Research has demonstrated that good supervision is associated with job satisfaction, commitment to the organisation and retention. • Supervision appears to help reduce staff turnover and is significantly linked to employees' perceptions of the support they receive from the organisation. • Good supervision is correlated with perceived worker effectiveness. There is some evidence that group sup...

nowadays, the process of knowledge sharing has gone beyond organizational boundaries and the issue of knowledge sharing is discussed widely among different companies and organizations in order to improve their performance. with the emergent of outsourcing process and increasing attention of organizations toward it, managers are more inclined to outsource their services; but, the problem of inte...