In this chapter, we conceptualize the implementation process associated with SAP_HR as an experiential learning one (Kolb, 1984), and analyze qualitative data collected using discourse analysis during a sixmonth case study. We saw that a lack of communication plus misunderstandings between the different parties involved in the project led to mistakes in working with the system. However, with en...

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A credible theory of intelligence must provide a satisfactory account of the wide spectrum of learning abilities displayed by humans and some other animals. One of the most impressive of these is skill acquisition—the ability to create new skills, refine them through practice, and apply them in new task contexts. This ability to retain and refine solutions to important subproblems and then empl...

The simultaneous consideration of various notions (practice, procedure, prescribed task, effective task, task space, task search, task, method, activity) shows that the task accomplishment cannot be discussed at a general level, as classical approaches do. Rather, this paper points out the importance to distinguish the task definition and the task realization because the former is mainly static...

The notion of a compensation is widely used in advanced transaction models as means of recovery from a failure. Similar concepts are adopted for providing “transaction-like” behavior for long business processes supported by workflows technology. Generally, designing a compensating task in the context of a workflow process is a non-trivial job. In fact, not every task is compensatable. This work...

Facilitating the implementation of continuous quality improvement (CQI) is a complex undertaking. Numerous contextual factors at a local, organizational, and health system level can influence the trajectory and ultimate success of an improvement program. Some of these contextual factors are amenable to modification, others less so. As part of planning and implementing healthcare improvement, it...