The review of the literature reveals various relationships between the constructs of social identity, customer trust, and customer loyalty. Such results lead to questioning the nature of the conceptual structure that would include these constructs as well as their interrelationships in a structural model. From this perspective, the purpose of this study is to evaluate the mediating role of cust...

Today service providers need to mobilize all the internal energies in order to face the increasing competition and a changing market environment. Knowing the customer and the ability to provide flexible services has become crucial to building customer loyalty. With regard to technology-intensive services, Parasuraman [57] proposed that customer technology readiness (TR) has an impact on the per...

Customer satisfaction and measurement issues have vital roles for businesses in providing and maintaining a competitive advantage. It is recognized that the businesses forming components of marketing mix by acknowledging the customers’ expectations, receive customer loyalty and profit in return. Via measuring customer satisfaction, organizations do not only have customer knowledge also have com...

The COVID-19 pandemic has changed people's behavior to be reluctant visit health facilities, especially hospitals. This an impact on cash flow and makes hospital business competition more stringent, so it's necessary determine a strategy maintain patient loyalty. purpose of this study analyze the effect customer relationship marketing loyalty in identify supporting strategies that use as compet...

© 2014 M.E. Sharpe, Inc. All rights reserved. Permissions: www.copyright.com ISSN 1069–6679 (print) / ISSN 1944–7175 (online) DOI: 10.2753/MTP1069-6679220302 The customer management literature has made significant progress toward evaluating the effectiveness of marketing activities using customer profitability as a basis. Customer profitability is an individual-level metric based on the discoun...

With the development of internet, some online social communities have been founded, most people, in such online social communities, have good relationships with the other people, they believe in each other and share a lot of business experience. Relational marketing, based on online social marketing, becomes an important marketing channel. In this paper, relationship quality is defined as the m...