نتایج جستجو برای: customer disvalue

تعداد نتایج: 43637  

Journal: :European Journal of Operational Research 2009
Qingyu Zhang Mark A. Vonderembse Mei Cao

A rapidly changing competitive landscape and dynamic customer expectations require manufacturing firms to seek flexibility in product development. Product concept flexibility (i.e., developing design options) and product prototype flexibility (i.e., creating working models) emerge as effective ways to quickly develop new products that meet competitive challenges and satisfy customer demands. Pr...

Journal: :JOEUC 2009
Xiaoni Zhang Victor R. Prybutok Sherry D. Ryan Robert J. Pavur

One important aspect of consumer relationships is trust. Conducting business on the Web is relatively new compared to traditional business and many of the factors related to consumer trust related to the Web remained unexplored. To increase our understanding about trust building on the Internet, this article studies trust with a focus on its relationship to Web design characteristics, specifica...

Abolfazl Kazemi, Mohammad Esmaeil Babaei

In Today’s quality- based competitive world, known as knowledge age, customer attraction is of ultimate importance. In respect to the slogan “customer is always right”, customer relation management is the core of an organizational strategy playing an important role in four aspects of customer identification, customer attraction, customer retaining, and customer satisfaction. Commercial organiza...

Arash Sharafi Masouleh Nasim Dadgar

Quality function development (QFD) is a planning tools used to fulfill customer expectation and QFD is a systematic process to translating customer requirement (WHATs) into technical description (HOWs). QFD aims to maximize customer satisfactions related to enterprise satisfaction. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the r...

Journal: :Electronic Commerce Research and Applications 2010
Roumen Vragov

The recent consumer-to-consumer (C2C) Internet auction boom at eBay, Yahoo, Amazon, and other sites has added new theoretical challenges to the science of auctions. This paper uses experiments with economically-motivated human subjects to measure the operational efficiency of decentralized Internet auction mechanisms as they compare to centralized double auction mechanisms. Subjects are recruit...

2003
Bo Xu Surya Yadav

Web-mediated consumer-to-consumer auctions are often regarded as risky due to the opportunistic behaviors in transaction. Online virtual community using feedback-based reputation service is an emerging trust building technology to reduce risk in online auction market. The purpose of this paper is to study the effect of feedback profiles on buyer’s purchase behavior. Based on previous researches...

Journal: :Marketing Science 2009
David Godes Elie Ofek Miklos Sarvary

M firms compete in two connected markets. They face rivalry for the sale of content to consumers, and at the same time, they compete for advertisers seeking access to the attention of these consumers. We explore the implications of such two-sided competition on the actions and source of profits of media firms. One main conclusion we reach is that media firms may charge higher content prices in ...

2009
Samer Alhawari

It is evident that there is a strong competition among organizations and a sort of rapid change in the business environment is taking place. Therefore; organizations start thinking of how to improve their processes to stay competent. Knowledge has become a strategic resource and a basis of competitive advantage in the organization. However, many organizations lost sight of managing Knowledge to...

2011
Terence Saldanha Mayuram S. Krishnan

Customer involvement in product and service development (CIPS) is recognized as important for firms; yet the role of Information Technology (IT) in facilitating CIPS is understudied. We examine two enterprise technologies which improve knowledge available to decision makers: Business Intelligence (BI) and Customer Relationship Management (CRM). While CRM provides transactional information and k...

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