نتایج جستجو برای: knowledge management maturity
تعداد نتایج: 1365625 فیلتر نتایج به سال:
due to lack of knowledge management system in the organization of technical and vocational university of iran (tvuni) and losing good employees because of retirement and substitution causes huge amount of costs to replace the similar expertise. there is no any suitable system in the tvuni to store, to document, and to distribute knowledge. based on the university’s features such as it has diffe...
Organizations search for appropriate knowledge management strategies for successful knowledge management implementation. So, it is necessary to select and apply suitable strategies at the first step. Knowledge management maturity models help organizations to identify maturity level and effective knowledge management strategies. This paper tries to present a model for knowledge management strate...
The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...
The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...
Purpose: This research aims to evaluate the effects of information technology governance maturity on knowledge management processes. Methodology: This research formulated as a descriptive survey. The survey sample population consisted of 469 randomly taken experts who work in IT companies of Iran, according to a cluster random sampling skim. We Used semi-structured interview with sophisticated...
Prior studies suggest that certain issues, principles and policies are related to the successful institutionalisation of Knowledge Management (KM). This article examines the role these three factors play in the establishment of KM and report on an empirical study conducted in 86 South African based
This paper explores a process view of call centres and the knowledge infrastructures that support these processes. As Call centres grow and become more complex in their function and organisation so do the knowledge infrastructures required to support their size and complexity. This study suggests a knowledge-based hierarchy of ‘advice-type’ call centres and discusses associated knowledge manage...
This paper explores a process view of call centres and the knowledge infrastructures that support these processes. As Call centres grow and become more complex in their function and organisation so do the knowledge infrastructures required to support their size and complexity. This study suggests a knowledge-based hierarchy of ‘advice-type’ call centres and discusses associated knowledge manage...
This paper reviews, compares, and integrates existing Knowledge Management Maturity Models (KMMM) to propose a General KMMM (G-KMMM), which focuses on assessing the maturity of people, process and technology aspects of KM development in organizations. An accompanying assessment tool is also developed to facilitate practical application. The utility of G-KMMM is explored in a case study of a lar...
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